Return Policy

Return & Refund Policy

Last updated: October 28, 2026

We want you to love your order. If you are not satisfied, you may return eligible items within 30 days of delivery.

Eligible returns

  • Items must be unopened, unused and in their original, sealed packaging. For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
  • You must have your order number or proof of purchase.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, please email us within 30 days of delivery with your order number and photos. We will send a replacement or issue a refund, at no cost to you, and you will not need to return the item unless we ask you to.

How to start a return

  1. Email Amy@sticknslay.com with your order number and the reason for the return.
  2. We will reply with return instructions and the return address. Please do not send items back without contacting us first – returns sent to the wrong address cannot be processed.
  3. Ship the item back with a trackable service. Return shipping costs are the customer's responsibility unless the return is due to our error or a damaged/defective item.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take additional time to post it). Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

To cancel an order, contact us as soon as possible. Orders that have already shipped cannot be cancelled but can be returned under this policy.

Contact

Oakie's LLC – Amy@sticknslay.com