FAQs
Frequently Asked Questions
How long does shipping take?
Orders are processed in 1–3 business days. Delivery typically takes about 5–12 business days after your order ships. You will receive an email with tracking information once it is available. See our Shipping Policy for details.
How much is shipping?
Standard shipping is free on orders of $35 or more. Orders under $35 have a flat $8 standard shipping rate. The final cost is always shown at checkout before you pay.
Do you have any offers?
Yes: any 2 four-packs for $40 (instead of $49.98). Mix and match any two masks from our Overnight Hydrogel Masks collection and the discount is applied automatically at checkout. A 2-pack order of $40 also qualifies for free standard shipping on orders of $35 or more.
What is your return policy?
You can return unopened, unused items in their original sealed packaging within 30 days of delivery. For hygiene reasons we cannot accept opened or used skincare. If an item arrives damaged, defective or incorrect, email us and we will send a replacement or refund. See our Return & Refund Policy.
What comes in a 4-pack?
Each pack contains four individually wrapped hydrogel masks. Every mask has two pieces (a top and a bottom piece).
How do I use the masks?
- Cleanse and tone your face.
- Peel off the film and place the top and bottom pieces on your face.
- Leave on overnight, or for at least 3–4 hours, until the mask turns transparent.
- Remove the mask and gently pat the remaining essence into your skin.
Should I patch test first?
Yes. Before first use, try a small area of skin (for example, behind the ear or on the inner forearm) and wait 24 hours. Stop using the product if you notice redness, itching or irritation. If you have sensitive skin, allergies or a skin condition, or are pregnant or nursing, check the ingredients and ask a healthcare professional before use.
Do any masks contain allergens?
Our Caviar PDRN mask contains fish-derived ingredients (caviar and salmon egg extract). Please avoid it if you have a fish or seafood allergy. Check each product page for the key ingredients.
Which mask should I choose?
- Collagen – a hydrating, smoothing everyday overnight mask.
- Niacinamide – for a brighter-looking, more even-looking complexion.
- Hydro Ceramide – for a soothing, moisturizing feel.
- Sea Kelp – for a calming, refreshing feel.
- Caviar PDRN – for a nourishing, rich overnight treat.
Can I change or cancel my order?
Contact us as soon as possible at jason5500728@gmail.com. We can change or cancel orders that have not shipped yet.
How do I contact you?
Email jason5500728@gmail.com. We reply within 1–2 business days.